{"id":3113,"date":"2020-04-02T10:35:26","date_gmt":"2020-04-02T13:35:26","guid":{"rendered":"http:\/\/roberval.com.br\/roberval\/?p=3113"},"modified":"2020-04-02T10:35:26","modified_gmt":"2020-04-02T13:35:26","slug":"introducing-dispatch-netflix-techblog","status":"publish","type":"post","link":"https:\/\/roberval.com.br\/roberval\/2020\/04\/introducing-dispatch-netflix-techblog\/","title":{"rendered":"Introducing Dispatch &#8211; Netflix TechBlog"},"content":{"rendered":"<blockquote><p><a href=\"https:\/\/netflixtechblog.com\/introducing-dispatch-da4b8a2a8072\"><img decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/miro.medium.com\/max\/974\/0*8R8L2Cvrn0vSm0Nh\" alt=\"\" \/><\/a><a href=\"https:\/\/netflixtechblog.com\/introducing-dispatch-da4b8a2a8072\"><img decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/miro.medium.com\/max\/596\/0*IOe2ZhEWoehapm26\" alt=\"\" \/><\/a>The ChecklistFor an average incident, there are quite a few steps to managing an incident and much of it is typically handled on an ad-hoc basis by a human. Let\u00e2\u20ac\u2122s enumerate them:Declare an Incident \u00e2\u20ac\u201d There are many different entry points to a potential incident: automated alerts, an internal notification, or an external notification.Determine Incident Commander \u00e2\u20ac\u201d Determining the sole individual responsible for driving a particular incident to resolution based on the incident source, type, and priority.Create Communication Channels \u00e2\u20ac\u201d Communication during incidents is key. Establishing dedicated and standardized channels for communication prevents the creation of communication silos.Create Incident Document \u00e2\u20ac\u201d The central document responsible for containing up-to-date incident information, including a description of the incident, links to resources, rough notes from in-person meetings, open questions, action items, and timeline information.Engage Individual Resources \u00e2\u20ac\u201d An incident commander will not be able to resolve an incident by themselves, they must identify and engage additional resources within the organization to help them.Orient Individual Resources \u00e2\u20ac\u201d Engaging additional resources is not enough, the Incident Commander needs to orient these resources to the situation at hand.Notify Key Stakeholders \u00e2\u20ac\u201d For any given incident, key stakeholders not directly involved in resolving the incident need to be made aware of the incident.Drive Incident to Resolution \u00e2\u20ac\u201d The actual resolution of the incident, creating tasks, asking questions, and tracking answers. Making note of key learnings to be addressed after resolution.Perform Post Incident Review (PIR) \u00e2\u20ac\u201d Review how the incident process was performed, tracking actions to be performed after the incident, and driving learning through structuring informal knowledge.<\/p><\/blockquote>\n<p>Source: <em><a href=\"https:\/\/netflixtechblog.com\/introducing-dispatch-da4b8a2a8072\">Introducing Dispatch &#8211; Netflix TechBlog<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The ChecklistFor an average incident, there are quite a few steps to managing an incident and much of it is typically handled on an ad-hoc basis by a human. Let\u00e2\u20ac\u2122s enumerate them:Declare an Incident \u00e2\u20ac\u201d There are many different entry points to a potential incident: automated alerts, an internal notification, or an external notification.Determine Incident [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-3113","post","type-post","status-publish","format-standard","hentry","category-great-stuff"],"_links":{"self":[{"href":"https:\/\/roberval.com.br\/roberval\/wp-json\/wp\/v2\/posts\/3113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/roberval.com.br\/roberval\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/roberval.com.br\/roberval\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/roberval.com.br\/roberval\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/roberval.com.br\/roberval\/wp-json\/wp\/v2\/comments?post=3113"}],"version-history":[{"count":1,"href":"https:\/\/roberval.com.br\/roberval\/wp-json\/wp\/v2\/posts\/3113\/revisions"}],"predecessor-version":[{"id":3114,"href":"https:\/\/roberval.com.br\/roberval\/wp-json\/wp\/v2\/posts\/3113\/revisions\/3114"}],"wp:attachment":[{"href":"https:\/\/roberval.com.br\/roberval\/wp-json\/wp\/v2\/media?parent=3113"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/roberval.com.br\/roberval\/wp-json\/wp\/v2\/categories?post=3113"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/roberval.com.br\/roberval\/wp-json\/wp\/v2\/tags?post=3113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}