It’s impossible to deny the influence technology has had on our daily lives for the past few decades, and now more than ever, automation and the use of artificial intelligence (AI) is ubiquitous. Big data and analytics are disrupting the most traditional of trades and spring-boarding new ones altogether. Let’s start with the foundation: What … Continue reading “Rise of the Superhumans in Customer Service”
Fonte: Rise of the Superhumans in Customer Service – ELYA MCCLEAVE